What does the onboarding process look like?

Last updated: April 14, 2026

Context

You've signed an agreement with Autolane and want to understand what happens next, from contract to live dashboard.

Answer

Onboarding follows a structured process managed by the Autolane team:

  1. Sales Handoff & Kickoff — After the agreement is signed, your Autolane business development contact hands your account to the operations team. You'll receive a kickoff communication confirming the timeline, sign design process, and key contacts.

  2. Sign Design Approval — Autolane's product team creates sign designs incorporating your property branding. You'll review and approve the design before hardware production. This is collaborative. Autolane iterates until the design meets your standards.

  3. Site Survey & Portal Setup — An Autolane City Manager visits your property to photograph potential locations, capture GPS coordinates, and assess curbside conditions. The results are uploaded to the Autolane portal. You approve the final locations.

  4. Hardware Configuration & Installation — Autolane's hardware team configures signs per SOP and ships them to the deployment city. The field team installs signs at approved locations, typically in a single day. Cameras are activated, data flow is validated, and the system is confirmed operational.

  5. Dashboard Access & Customer Invitation — After installation is validated, the Autolane CX team provisions your dashboard access at portal.goautolane.com. You'll receive an invite-only registration link via email. Your Autolane contact walks you through the dashboard on a live call.

Timeline: From agreement to live dashboard, typically 2 to 4 weeks depending on sign design iteration and hardware production schedules.