How do I contact Autolane support?

Last updated: April 15, 2026

Context

You have a question, issue, or request and need to reach the Autolane team.

Answer

For property managers and account contacts:

  1. Email support@goautolane.com. Autolane's shared support inbox. Emails are automatically tracked, assigned, and routed to the right team member.

  2. Slack. If your organization has a shared Slack channel with Autolane, post there for the fastest response times.

  3. Autolane portal. Use the chat widget at portal.goautolane.com to talk with a customer success manager or submit a ticket.

For tenants at Autolane-equipped properties:

  1. Contact your property management team first. They have direct access to Autolane's support team and can resolve most questions or escalate on your behalf.

  2. Scan the QR code on the nearest Autolane sign to access the FAQ page for quick answers.

What to include in a support request:

  1. Property name and location.

  2. Description of the issue or question.

  3. A photo, if relevant.

  4. Your preferred contact method for follow-up.